1. We have partnered with Aramex, India's leading E-commercelogistics company, to launch a revolutionary concept for discreet delivery,called Customer Self Pick-up (CSP). This service is only available for PrepaidOrders.
2. Customer Self Pick-up (CSP) is availableacross certain PIN codes in the following cities in India
Type your pincode below to check if we deliver in your area.
3. While checking out, you may select the option to get the parcel self-collected. You would need to give us your name and PIN code. Our back end will map your location with the available Aramex pick up locations and may either display multiple pick up options (in bigger cities), or just one option (in smaller cities) or we may not currently service a delivery option for your PIN code, and hence request you to opt for the standard delivery option.
4. We will be adding new cities and PIN codes every month and request you to check the CSP PIN code delivery network periodically.
5. At present, we will be delivering only pre-paid orders via the CSP service. In future, we do plan to extend the CSP deliveries for cash on Delivery shipments also.
6. When you order via CSP, your delivery address would be printed as below:
7. The products will be packed in a tamper proof plastic bag and the delivery personnel will not have any knowledge of what exact products are inside the parcel. The personnel will deliver the products to the Aramex Pick up centre that you have selected.
8. Once the Parcel is received at the Aramex pick up centre, an Aramex Executive will call the Customers mobile number that is printed on the delivery address to inform the customer the following:
a. The parcel has arrived and will be kept at the pick-up centre for 3 working days. If not collected, then the parcel will be sent back to ohmypersonal.com warehouse.
b. The Pick-up centre timings for collection are 10 a.m. to 5 p.m.
c. The parcel may be self-collected by the actual customer or any representative. They would need to bring any of the ‘customers’ photo identity card (mandatory requirement) namely: Driver’s license, PAN card, Passport, Voters ID card, College Identity card along with their own photo Identity card (Government Approved).
9. For whatever reason, if the customer does not pick up the products from the Aramex centre within 3 working days, the products will be returned to ohmypersonal warehouse. If the customer would like ohmypersonal.com to re-deliver the products, then the customer would need to pay the minimum delivery charge of Rs. 150/- or the actual delivery cost, whichever higher.
10. Customer may check the status of the delivery by visiting the Aramex website and querying the Airway Bill Number (AWB#) which has been SMS’ed at the time of dispatching the delivery.